Terms of
Service.

The website pixelando.art is operated by Orca Corp S.L , with registered address at Sabadell , tax identification number XXXXXXXX-X, and contact email support@pixelando.art. These identifying details are commonly included in website and ecommerce terms together with the business information of the provider.

Pixelando provides an online platform through which users may learn about, configure, and purchase customized pixel-art products and any related digital or physical services offered on the website. The website may include information pages, product configuration tools, contact forms, order flows, and other features connected to the sale and delivery of customized items.

By using the website or placing an order, the user declares that they have legal capacity to enter into binding contracts under the law applicable in their jurisdiction. If the user places an order on behalf of a company or third party, they declare that they have authority to bind that entity to these Terms of Service.

The publication of products or services on pixelando.art does not by itself constitute a binding contractual offer but an invitation to purchase. The contract shall be considered formed only when Pixelando expressly accepts the order, normally by sending an order confirmation email or equivalent confirmation message. Pixelando reserves the right to reject or cancel an order before acceptance in cases such as pricing errors, technical errors, suspected fraud, product unavailability, incorrect customer information, or inability to complete the requested customization.

Pixelando offers products that may be personalized based on images, files, text, preferences, or other materials submitted by the customer. The customer is solely responsible for ensuring that the content provided for customization is accurate, complete, suitable for processing, and does not infringe third-party rights. The final product may differ slightly from on-screen previews due to formatting, cropping, pixelation, screen calibration, material characteristics, production tolerances, or other technical constraints inherent to customized products.

If the customer uploads or submits images, files, text, or other content, the customer represents and warrants that they own the necessary rights or have obtained all required permissions to use such content. The customer further warrants that the submitted content does not violate intellectual property rights, privacy rights, image rights, publicity rights, or any applicable law. The customer grants Pixelando a limited, non-exclusive, worldwide, royalty-free license to use the submitted content solely to the extent necessary to process the order, generate previews, produce the customized product, provide support, and comply with legal obligations.

All prices displayed on the website shall be those indicated at the time of purchase and may include or exclude applicable taxes, which must be stated clearly during checkout. Shipping charges, transaction fees, or any additional charges shall be indicated before the customer completes the order. Payment must be made through the payment methods made available on the website. Pixelando may rely on third-party payment providers and does not store full payment card details unless expressly stated otherwise in the applicable payment flow or privacy documentation.

Any shipping or delivery times displayed on the website are estimates only unless expressly stated otherwise. Actual delivery times may vary depending on production workload, logistics providers, destination, customs procedures, force majeure, and other circumstances beyond Pixelando's reasonable control. The customer is responsible for providing accurate shipping information. Pixelando shall not be liable for delays, failed deliveries, or additional costs resulting from incomplete, incorrect, or outdated delivery information supplied by the customer.

Because Pixelando offers a return policy, customers may request a return or refund in accordance with the conditions set out on the website and/or in the applicable return policy. Any return, cancellation, or refund request shall be handled in accordance with the specific product type, order status, and the terms communicated at the time of purchase. Where a product is defective, damaged, incorrect, or does not correspond substantially to the order placed, Pixelando will review the case and, where appropriate, offer a replacement, repair, refund, or another suitable remedy in accordance with applicable law and the company's return policy. Nothing in these Terms of Service shall limit any non-waivable consumer rights that may apply under mandatory law.

Users agree not to use the website for unlawful purposes, to interfere with the website's operation, to attempt unauthorized access to any part of the website, to introduce malware, or to misuse forms, ordering systems, or customer accounts. Users also agree not to submit content that is illegal, infringing, defamatory, hateful, abusive, fraudulent, or otherwise contrary to applicable law or third-party rights. Pixelando reserves the right to suspend access, reject submissions, or cancel orders where there is reasonable evidence of misuse, fraud, abuse, or violation of these Terms of Service.

All content on pixelando.art, including but not limited to text, design, branding, graphics, logos, software, user interface elements, and website structure, is owned by Pixelando or its licensors and is protected by applicable intellectual property laws. No right, title, or interest in such content is transferred to the user except for the limited right to access and use the website in accordance with these Terms of Service. Users may not copy, reproduce, distribute, modify, reverse engineer, scrape, frame, republish, or exploit any part of the website or service except as expressly permitted by law or with prior written authorization.

Pixelando will use reasonable efforts to keep the website available and functioning properly, but does not guarantee uninterrupted availability, error-free operation, or permanent compatibility with all devices, browsers, or third-party services. To the maximum extent permitted by law, the website and services are provided on an "as is" and "as available" basis, without warranties of any kind except those that cannot legally be excluded.

To the maximum extent permitted by applicable law, Pixelando shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business, or reputational harm arising out of or in connection with the use of the website, the inability to use the website, delays, third-party failures, or customer-submitted content. Where liability cannot be excluded but may be limited, Pixelando's total aggregate liability shall be limited to the amount paid by the customer for the specific order or service giving rise to the claim, unless mandatory law requires otherwise.

The website may contain links to third-party websites, tools, integrations, or services, including payment processors, analytics tools, social platforms, or embedded content. Pixelando is not responsible for the content, availability, security, or practices of such third-party services, which remain subject to their own terms and policies.

Pixelando may update these Terms of Service at any time to reflect legal, technical, operational, or commercial changes. The updated version shall become effective upon publication on the website unless a different effective date is expressly indicated.

These Terms of Service shall be governed by the laws of Spain, unless mandatory consumer protection rules require the application of another law. Any dispute arising out of or in connection with these Terms shall be submitted to the courts and tribunals that are competent under applicable law. If the customer is a consumer, any mandatory rights regarding jurisdiction or consumer protection under applicable law shall remain fully unaffected.

For any questions relating to these Terms of Service, users may contact Pixelando at: support@pixelando.art